EA Games Support: Known Issues & Fixes Thread

[Fixit]

UPDATED: 9.18.2007 - ADDED NOTE ABOUT NVIDIA AND ATI BETA DRIVERS IMPROVING FPS FOR SEVERAL USERS.

In an effort to help consolidate some issues, I've grouped things into this post.

If you're having trouble running Medal of Honor Airborne (installing, playing, etc), please see the list of items below. Try to find your problem, and then try any solutions printed below it before you post about it, please. If you've identified the problem, and none of the fixes work, please let me know and we'll see what we can do to help you out.

Several of the unresolved issues below request that you send us a DxDiag report and your MoHA Settings INI file. To do that, follow these instructions:

1. select Start Menu->Run
2. type dxdiag, hit enter
3. use “Save All Information…” button to save file
4. Zip up the resulting file along with MOHASettings.ini (likely found here: C: \Documents and Settings\<USERNAME>\My Documents\EA Games\Medal of Honor Airborne(tm)\Config)
4. send that zip file to us at MOH@ea.com with a FULL description of your problem. Be as detailed as possible about crashes, when they occur, what specific errors occur, etc.


IMPORTANT! - If you get an error where a dialogue box pops up giving you the opportunity to report the problem to Microsoft, PLEASE REPORT IT. Those make their way back to us, and give us DETAILED information about what's happening in the program to cause these problems. ALSO, ensure that you have Windows Service Pack 2 fully installed. Many of the problems listed below can result from not having SP2 fully installed.

Thanks!

- BlackHat

-------------------------------------------- ---

Problem: Install won’t complete. It rolls back at the end.
Solution(s): During the install, the installer attempts to add MOHA to the firewall exception list regardless if the firewall is enabled or not. This depends on the firewall service being available to windows. This service is enabled by default on XP and continues to run, even if the user sets the firewall status to off. If it is disabled completely in the services list, then we see the failure.

To enable the service: Start Menu -> run -> “services. msc”

The name of the service is “Windows Firewall/Internet Connection Sharing (ICS)”

To start it, right click on the service name and click “Start” in the menu. Then proceed to install the game normally.

-----------------------------------------------

Problem: My Install rolls back at the Ageia Physics Driver stage
Solution: Your driver may be more up to date than what Airborne is trying to install. Try rolling back one version and the install should complete.

-----------------------------------------------

Problem: When I try to install, the disc won’t read at all.
Solution: Make sure you have Windows Service Pack 2 fully installed. If not, install it, and try again. Additionally, make sure your drive is capable of reading dual-layer DVDs, and that your firmware is up to date.

Lastly, bear in mind that DVD drives and individual DVD discs have tolerances, and sometimes a minor problem or tolerance difference with a drive means it won't be able to read a disc. Try another drive if one is availablel. Some community members have seen success swapping the disc at their retailer and trying a different disc if the other solutions didn't work.

-----------------------------------------------

Problem: When I try to install, I get missing file errors.
Solution: There are a few potential reasons that you might be getting this error. It could even simply be a dirty reader. Try copying the files to your HDD and installing from there. Also, make sure you have Windows Service Pack 2 fully installed. If those doesn't work for you, follow the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

-----------------------------------------------

Problem: When I try to install, I get an error that reads: “A required security module cannot be activated. This program cannot be executed (7000)”
Solution: For this issue, SecuROM's solution is below.

From SecuROM:
"It seems that some emulation tool (eg. Virtual-cd hide, Anti-Blaxx, or SR7. Stop) has hidden your virtual drives.

Please deactivate this feature and you will be able to start the game.

If the problem still persists, maybe some tool has tampered your registry entries.

To fix your tampered registry entries please follow the instructions below.

Please note that these tampered entries have been caused by emulation tools, not by SecuROM!

To fix this, please download and install a tool called ‘SubInACL’ under http://www. microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE- 4A91-93CF-ED6985E3927B&displaylang=en. We recommend installing this tool into your Windows installation path (e.g. C:\Windows\) to make the further steps easier for you.

Next please download, from our Web site, the following VB-Script or batch file:

http://www.securom. com/support/fixreg.vbs
http://www.securom. com/support/fixreg.bat.

Under a user account with administrator rights, double-click (start) the downloaded ‘ fixreg.vbs’ or ‘fixreg.bat’. Please note that we are not liable for any problems caused by doing so.

If the application still won’t start, please send a new SecuROM analysis file to us."

-----------------------------------------------

[Fixit]

Problem: When I try to install, I get an error that reads: “Please insert the original disc instead of a backup (1000)"
Solution: For this issue, SecuROM's solution is below.
From SecuROM:

"The most efficient way for us to assist is to have you produce an analysis file. In order to generate the analysis file of an attempted software launch for us to evaluate, please do the following:

1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.

2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

3) With your mouse, right-click on the application's desktop shortcut, or the actual application's executable file in the installation folder, and a menu will appear.

4) Choose 'Launch Analysis' from the menu.

5) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.

6) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C
. When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C.

Note: Vista users see further instructions below.

7) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.

Vista Users:
Follow the steps outlined above through step 6. Using Vista the filed will be stored in the following path: 'C:\Users\?YOUR USER?\AppData\Local\Temp\AnalysisLog.sr0'. If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:
1. Go to 'Start' and left-click on 'Control Panel'.
2. Left-click on 'Appearance and Personalization'. Then select 'Folder Options'.
3. Now select the 'View' tab, then select 'Show hidden files and folders'. You should now have access to the folder.
If you do not see the 'Launch Analysis' option available in the menu after you re-start your computer, you can generate it using the command line. Please follow these steps:

1) Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2) Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3) With your mouse, right-click on the application's desktop shortcut and a menu will appear.
4) Choose 'Properties', then highlight and copy everything in the 'Target' window.
5) Click 'Start' from your toolbar, then click 'Run'. Next type 'cmd' in the text box and press 'Enter'. A 'DOS' window will appear.
6) Type 'cd\' (without quotes) and press 'Enter' to get to the root of your hard drive (you may have to type 'cd ..' several times to get to C:\).
7) With your mouse, right-click in the 'DOS' window and choose 'Paste'.
Press the Spacebar on your keyboard once and add the text '/secuexp'. Then press 'Enter'.
9) A disclaimer window may appear on your screen. To proceed click 'Yes'. Another window may appear stating that an analysis log will be generated, if so click 'OK'. If any error messages appear, click 'Cancel' to continue.
10) After a period of time, the program will generate a file named 'AnalysisLog.sr0' and place it at the root of your hard drive (usually C. When the file has been generated, a dialog may appear stating it has finished. Click 'OK' to complete the process.To locate it go to 'My Computer' and open your hard drive (usually C.
Note: Vista users see notes above.
11) Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com."

[Fixit]

Problem: I can’t join a Multiplayer game.
Solution: This appears to sometimes be a problem with folks setting up their games. As noted in the Readme, port 10000 is the only inbound port that is necessary. Open up ports 10000-10100 on your router when setting up a game, as if there’s a problem binding to 10000, it’ll choose a different one. Also, some routers give you the ability to direct incoming packets on a certain port to a particular machine. People should enable this feature, sending ports in that range to the PC playing the game. If a game is setup incorrectly, others will not be able to join the game.

Also, you can get connection problems if you've modified your INI files, you may not be able to connect to a server. Some INI files are checked in the process. If you've used a mod available online that changes these files, reverting them to their original states could solve your connection problems.

-----------------------------------------------

Problem: I am getting a "can't connect to host" error when trying to join multiplayer servers.
Solution: This could be your anti-virus program. You have to create a program rule that allows the following directory to go in and out to any computer or communication protocol: C:\Program Files\Electronic Arts\Medal of Honor Airborne\UnrealEngine3\Binaries\MOHA.exe

So, for example, in Norton Internet Security you'd follow these steps:

1. Navigate to settings > Internet worm protection
2. Click "configure"
3. Click "program control"
4. Click "add"
5. Navigate to the .exe file mentioned above and hit ok


Also, you can get connection problems if you've modified your INI files, you may not be able to connect to a server. Some INI files are checked in the process. If you've used a mod available online that changes these files, reverting them to their original states could solve your connection problems.

-----------------------------------------------

Problem: Some users are reporting that their computers are rebooting or having other errors during the install process.
Solution: A lot of this is due to people not having Windows Service Pack 2 fully installed. Make sure you fully install it and try again. If that doesn't work, help us by follow the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

-----------------------------------------------

Problem: My system meets the specs, but I'm experiencing lower FPS than I expect.
Solution: We found some cases with a few sound cards where conflicts caused frame rate issues. Run MOHASetup and turn your sound quality to medium or low. This solution has worked for several who experience frame-rate issues. If this doesn't resolve your issue, please follow the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

Additional frame-rate boosters that have been posted by the community include:

- disabling Xfire
- installing AMD's dual core optimizer
- defragging your PC
- disable SLI
- Some players are experiencing trouble with some Logitech G-Series keyboards. There have been two solutions that have worked - uninstalling the drivers, or making sure they're completely updated.
- Try installing the latest beta drivers from NVidia and ATI. Some users have reported a hefty FPS boost after installing them.

-----------------------------------------------

Problem: The game is playing fine for up to five minutes and then begins to lag and lose FPS.
Solution: We found some cases with a few sound cards where conflicts caused frame rate issues. Run MOHASetup and turn your sound quality to medium or low. This solution has worked for several who experience frame-rate issues. If this doesn't resolve your issue, please follow the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

-----------------------------------------------

Problem: The game starts up fine, however when the first mission begins to load, the game crashes.
Solution: First, ensure that you have Windows Service Pack 2 fully installed. If that doesn't resolve the issues, help us by following the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

-----------------------------------------------

Problem: Reports of a “general protection fault” during gameplay is popping up.
Solution: First, ensure that you have Windows Service Pack 2 fully installed. If that doesn't resolve the issues, help us by following the directions at the top of this thread to send us a DxDiag report along with your full description of the problem.

-----------------------------------------------

Problem: Friends cannot connect to your Listen server
Temporary Community Solution: What solved the problem for many was to exit the game, restart the firewall services, and then join again. For some of them, this had to happen between each match.

The problem seems to manifest itself in a couple of ways.

1. You see servers that are available but when you try to join one, it says “Server Not Found.”
2. You will start joining a server and before you finish joining, it will fail to connect.

Both problems are solved by exiting the game and restarting the game. Sometimes you have to stop and restart the Windows Firewall. Thanks to PlanetMedalofHonor for this temp solution.

-----------------------------------------------

Problem: My EA Link Download won't finish or stalls out.
Solution: Try re-installing EA Link, and reconnecting. If the problem persists, contact EA Link tech support - start at this url: http://support.ea. com/

-------------------------------------------- ---

There's a lot of threads flying around with a lot of overlap, but I think I've collected most of the info thus far into this post. If you had a solution that worked for one of these issues for you, please post it in here, and I'll look into adding it to the list as a community fix. Thanks for your continued help in resolving these issues, guys!